We’re here to help.
Help with the Ambryon hub, the Ambryon app for iPhone and Android, and voice satellites.
Contact us
Email support@ambryon.ai and a person will reply, usually within one business day. There is no phone line.
For questions other people may share, the Ambryon community forum is the best place to ask. Setup guides, known issues, and release notes are posted there first.
What to include in a report
The more of this you can send, the faster we can help:
- What you were trying to do, what happened instead, and roughly when.
- Your phone model and operating system version.
- Your hub type (Mac or Ambryon appliance) and its software version, shown in the app under Settings → Hub Software.
- Whether the problem happens on your home Wi-Fi, away from home, or both.
- A diagnostic log, sent from the app under Settings → Diagnostics → Upload Logs. Enter your email there so we can match the log to your message.
Accounts and privacy
To delete your Ambryon account or ask about the personal information we hold, email support@ambryon.ai from the address on the account. Our Privacy Policy explains what we collect and why. Your home’s device data stays on your hub; support never has access to it unless you send it to us.
Licensing and refunds
Questions about a licence key, a subscription, or a refund go to the same address. Include the email you used to purchase. The terms that apply are in the License Agreement.